Privacy Policy

1. Who We Are

Hairdo Hub by Mel is a hair salon located at F-049, Sungei Wang Plaza, Jln Sultan Ismail, 55100 Bukit Bintang, Kuala Lumpur, Malaysia. For any privacy-related questions you can reach us at hello@hairdohub-bymel.com or 019-906 1111.

2. Information We Collect

We only collect information that helps us serve you. This may include:

• Contact details — your name, phone number, email address and messaging handles (e.g. WhatsApp or Instagram) when you enquire or book.
• Appointment information — the services you request, preferred stylist, appointment date and time, and notes relevant to your service (such as hair history or colour preferences).
• Service records — details of treatments performed and, where you consent, before/after photos of your hair.
• Payment information — processed at the salon or through our payment providers; we do not store full card numbers on this website.
• Website usage data — basic technical information such as your browser type, device and pages viewed, collected automatically to keep the site working and secure.

3. How We Use Your Information

We use your personal data to:

• Confirm, manage and remind you about appointments;
• Provide hair services tailored to your needs and history;
• Respond to your enquiries and messages;
• Process payments and keep proper business records;
• With your consent, send you promotions, offers or styling updates (you can opt out at any time);
• Improve our services, website and customer experience.

4. Booking & Third-Party Services

To deliver our services we rely on a small number of trusted third parties, who process your data only as needed:

• Online booking— appointment bookings are handled through our booking provider (LinearSense). Information you enter there is subject to that provider’s own privacy terms.
• Messaging — WhatsApp and Instagram, when you choose to contact us through them.
• Maps — Google Maps is embedded to show our location and provide directions.

5. Cookies

This website uses minimal cookies and local browser storage — for example, to remember your preferred language. Embedded services such as Google Maps may set their own cookies. You can control or delete cookies through your browser settings, though some features may not work as intended without them.

6. Disclosure of Your Information

We do not sell or rent your personal data. We may share it only with our service providers (as described above), or where required to do so by law or to protect our legal rights.

7. Data Retention

We keep your personal data only for as long as necessary to provide our services, maintain business records, and comply with legal obligations. When it is no longer needed, we will securely delete or anonymise it.

8. Data Security

We take reasonable practical steps to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under the PDPA

Under Malaysia’s Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Withdraw your consent to our processing of your data;
• Limit the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at hello@hairdohub-bymel.com.

10. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect their personal data without parental or guardian consent. Minors should attend appointments with a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Hairdo Hub by Mel at hello@hairdohub-bymel.com or 019-906 1111.